Welcome to Red Queen Casino’s Help & Support
Help on playing games
For help on playing the casino games you should open the game console in demo mode, and then within the console click the "info" button to get information on how the game you are viewing is played and the betting rules that apply to it.
If you are still baffled, then contact us via our live chat. We operate in normal UK working hours, 9am to 5pm GMT. We are always happy to help you.
After working hours, send us an email to [email protected], we’ll make sure your question or query is answered as soon as possible.
Disputing a bet
To discuss the outcome of a bet and/or raise a query please email [email protected] providing as much detail about the problem you are experiencing as possible and screenshots if you think they will assist the resolution of the problem. If this does not resolve your query, you have the right to independent adjudication by IBAS.
If you ever feel that you want to take a break for a day, a week, a month or to close your account, email [email protected] and we’ll happily assist you.
If you are having problems viewing the site, launching games and any other issues, contact [email protected]. We know computers can be temperamental at times and our team of experts will happily help you. Please provide as much detail as possible including screenshots if you think this may help your query further.
For queries concerning depositing or withdrawing please view the Banking section first as instructions on this page, if not email [email protected] and speak to our dedicated casino, customer support staff.
Remember, we can answer your questions immediately using live chat. We operate in normal UK working hours, 9am to 5pm GMT. We are always happy to help our members.
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