- How do I register?
It is fast and simple. Click on the "register" button at the top of the home page. Fill out all the details asked and then click "play now". You will receive a confirmation email with your account number and you are ready to start playing Red Queen Casino immediately.
- Your identification - How to prove who you are
You will need to send a copy of either a valid passport, European driving licence or proof of residence (e.g. a gas, electric, water or fixed line telephone bill. It must be no more than three months old and show your name and current address) before you can withdraw.
- What is the minimum amount of money I need to deposit?
£10 is the minimum to deposit to start playing our games online.
- Can I play games for free?
Of course, you can play by clicking the "play for fun" button if you have deposited or not.
- How do I log in?
Click "log in" at the top of the homepage, enter your username and password then press enter. You can also login by clicking "real play" on any one of our games.
- What happens if I forget my password and account number?
All you have to do is just click on the "Forgot Password" link, located underneath the login button, and follow the recovery process. All your details will be sent directly to your registered email address.
- What shall I do if I cannot login?
If you have any problems whatsoever just call our support team on +44 (0) 330 332 6287 or chat live and they will happily guide you onto the right track.
- Are my personal and credit card details safe in your hands?
Our suite has been developed specifically to ensure full security; your personal privacy is of utmost importance. All our secure payments are made through approved processors of online credit and debit card transactions, employing the highest standards of data encryption to reassure you that there can be no misuse of your details.
- Will Red Queen Casino pass my personal details onto third parties?
Absolutely not! We would never pass your details onto third parties.
- Is it legal to play games online at Red Queen Casino?
Of course! It is completely legal to play online with Red Queen Casino. We are a registered UK company and hold the appropriate UK gambling licence to operate fixed odds online games.
- Am I old enough to legally play at this casino?
Casino play is available only to persons who are older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is the greater. Minors may not under any circumstances play at this casino.
- Can I register a credit card at the casino that is not in my name?
Red Queen Casino does not allow players to register credit cards of which they are not signatories. These measures are taken to protect you, the player, your credit cards and account. If another person would like to play in our casino via your PC, we recommend they open their own real account.
- How fair are your games at the casino?
They are very fair, the outcomes of the games on "Red Queen Casino", are 100% statistically random. The games utilize a random number generator which has been assessed by the University of Hertfordshire Statistical Services Unit as producing a truly random number sequence over 10's of millions of trials. All games have also been fully tested and passed compliant by the NMI Group, which is an approved UK Gambling Commission testing house.
- Why do the slot reels sometimes keep spinning and don't stop?
This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the slot wheels just keep spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.
- Why does the Roulette ball sometimes keep spinning and doesn't stop?
This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the roulette ball just keeps spinning because it has not received the signal telling it when and where to stop. If you close the program, you will be refreshed to the last known position.
- Why do the cards not flip over during a hand?
This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.
- What happens if I have a dispute regarding a bet?
Customers are urged to send complaints via email to [email protected] or live chat upon experiencing any issues or problems. The 3 step complaints procedure is then initiated.
Step 1: A customer service agent of Easigames will make contact with the customer to attempt to resolve the complaint. In all cases Step 1 will be resolved by verbal agreement between both parties. If the customer is not satisfied by this outcome, the customer will be notified that they have the right to escalate to step 2 and step 3.
Step 2: Where the procedure set out in Step 1 is unsuccessful or the matter requires further investigation, Easigames will schedule a full investigation of the complaint to be carried out by a senior manager. After consideration of a report about the complaint and investigation Easigames will: make a preliminary decision on the matter in dispute between the customer and Easigames; and give written notice of that decision and the reasons for it, to the customer. If the customer is not satisfied by this outcome, the customer will be notified that they have the right to escalate to step 3.
Step 3: If the customer is not satisfied with the outcome in step 2, and their complaint is a gambling dispute then they will be entitled to refer their complaint to the Independent Betting Adjudication Service ("IBAS") via www.ibas-uk.com, whose decision Easigames will agree to be bound by. IBAS, our nominated ADR, provide a free-of-charge service and rules on complaints about betting and gaming transactions but it does not deal with service related problems.
As a matter of course we shall notify the United Kingdom Gambling Commission of any complaints that proceed this far.